Shipping
Where do you ship to?
Currently shipping to Canada. More countries are coming soon.
How long does shipping take?
We understand that our customers value quick and efficient shipping, and we're always looking for ways to improve our delivery options. While our current shipping timeframe is around 30 days, we are actively exploring additional shipping options to provide even faster delivery times.
Thank you for your patience as we work towards providing the best possible shipping solutions for our valued customers.
How do I track my order?
Please email us at info@ruffls.ca and we will do our best to provide you with updates.
Returns
How do I return an item?
We only accept returns for manufacturer's defects or damages. If your item arrives with a defect or is damaged during shipping, please contact us as soon as possible and we will be happy to assist you with the return process.
Unfortunately, we are unable to offer refunds for custom orders, as these items are made specifically to your specifications and cannot be resold to other customers. However, if you receive a custom order that has a manufacturer's defect or is damaged during shipping, please contact us and we will work with you to resolve the issue.
We pride ourselves on providing high-quality products and excellent customer service. If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. We're here to help!
Shipping Times Explained
Why it's worth the wait.
Our curated collections and working with suppliers worldwide ensures your furry friend is always on-trend.
Shipping times may vary, but the wait is worth it for high-quality, stylish pieces!